Shipments and returns
Purchases are generally dispatched within 2 working days after receipt of payment and are shipped via couriers Hunter Express, Fastway or Australia Post's parcel service depending on the size, value and delivery address.
All items are tracked and professionally packed to ensure a safe and timely transit to you.
Orders paid via PayPal must be delivered to the PayPal registered address.
Many of our items (projector screens, speakers, amplifiers etc) are considered “SHR” (Special Handling Requirements) deliveries due to size and weight and require a contact phone number to be provided to the courier when booking.
To ensure your order is dispatched without delay, please provide us with the best mobile phone contact available at the delivery address to allow the courier to notify you prior to delivery.
For consignments with SHR, the following transit times apply as a general guide, refer to working days and do not include day of pickup:
· Sydney, Melbourne, Brisbane, Adelaide metropolitan areas: 2 - 5 days
· Sydney, Melbourne, Brisbane outer metropolitan/regional areas: 3 - 7 days
· QLD, NSW, VIC, SA regional and TAS: 5 - 7 days
· WA and NT: 7 - 14 days
Returns must be pre-approved